Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, promotions or holidays, processing time may be slightly extended.
Estimated delivery time is usually between 5–10 business days, depending on your location. Please note that delivery times are estimates and may vary due to logistics, weather conditions or customs delays.
We currently ship within France. Availability of shipping to certain locations may change without prior notice depending on logistics and carrier capabilities.
Shipping fees are calculated at checkout where applicable. In some cases, we may offer free shipping promotions depending on order value or seasonal campaigns.
Once your order has been shipped, you may receive a tracking number via email if tracking is available. This allows you to monitor the delivery progress directly through the carrier’s system.
BONELAN is not responsible for delays caused by courier services, incorrect shipping details provided by the customer, or events beyond our control. However, we will do our best to assist you in resolving any delivery issues.
Please ensure that all shipping details are correct at checkout. We are not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.
For any shipping-related questions, contact us at: support@bonelan.fr